Once a product key is issued, it is not anymore refundable or exchangeable except in a very rare scenario wherein the product key was determined to be defective. A common mistake that occurs in almost all cases of a non working product key is due to an invisible space accidentally copied when the buyer copy-pasted the product key.
Example: The product key is 1111-2222-3333. The buyer will highlight the product key but mistakenly highlighted the space between “is” and “1111” thus, pasting *1111-2222-3333 where the asterisk (*) represents the copied invisible space.
However, in extremely rare scenario that the product key was determined to be defective, you have an option to replace the product key or get a full refund as promised. Do take note that a reporting a non working product key is very difficult to prove as the key can be validated officially.
I purchased the wrong product Help!
If the product key was already issued, this is not anymore exchangeable for another product nor refundable. It is very important to be certain that you are purchasing the correct products before checking out.
If a product key was not yet issued, Contact Us immediately. We would simply cancel your order so you can order the correct product.
USB installer I received is not working.
Do let us know if you are having problems with the USB installer. We will be happy to replace the entire USB drive free of charge if the issue is a corrupted installation file or a defective USB drive.
A hardware defect and system incompatibility can also produce installation errors in spite of a faultless USB installer. Ensure that your motherboard is UEFI compatible and allows USB booting. Do take note that we do not offer technical support with regards to these issues. We are assuming that when you purchased any of our products, your system meets the minimum system requirement and is running in pristine condition.
Other issues not mentioned in the FAQs.
For any other issues not touched by our FAQs section, you can always send us a message or email us at firstname.lastname@example.org.