FAQ's

ABOUT

What is ms.codes?

We are an online shop that sells genuine software product keys at discounted prices of up to 98% lower than its normal market price with a full lifetime guarantee on all lifetime licensed software. We deliver product keys instantly after receiving your payment.

All products are downloaded from the official manufacturer’s download link and activated only using the official activation methods to ensure authenticity. Purchasing the software from us is technically the same as purchasing them from its official online store!

Why is it cheap?

When you purchase, you will only receive the product key. CD Installer, Manual and Box are not shipped. Who need those anyway? You can simply download the latest version of the software and read its corresponding manuals and documentations from its official download link we will provide with the instructions.

Are your products authentic?

Product keys we sell are 100% genuine, unused and working or your money back. You will be confident its genuine because you will download the software from its official download link and install it using its official installation instructions. You will then enter the product key or account credentials if prompted and the software should automatically activate.

It is very easy to spot fake product keys. First, the installation is dodgy. You will do things such as disconnecting to the internet prior to entering the product key or running a separate program that is usually virus ridden to activate the product. A simple deviation from the official installation instruction is a sure sign its a fake software.

Here at Product Key Philippines, we give you authentic software at very affordable prices, piracy is not anymore an option.

I am looking for a certain software and can't find it.

As long as it is an existing software product, we can surely get it for you. However, some products have little demand for us to place them on our online shop. If you are specifically looking for a certain product not on our store, let us know and we will see what we can do.

 

PURCHASING

Do I have to register an account to purchase?

No. You can purchase without registration but we highly recommend registering for easier checkouts in the future and to have an access to your purchase history which includes the list of all product keys you purchased. Do take note that we have 99% repeat buy rate so we are somewhat certain you will purchase from us again soon.

To register, go to here and click the register button. Simply enter your email address and password. Ensure that your email is correct as we will use it primarily to send your product key or account credential.

How do I purchase?

Go to the home page or the shop page where you see the products. Mouse over the product and click add to cart below the product photo. Alternatively, simply click on the product photo and you will arrive in the product page. Click add to cart.

Once your are finished adding products you want to purchase in your cart, simply click the cart icon on the upper right portion of the screen and click checkout. Fill up the required information and select the appropriate payment method that you want. Click place order. Depending on the selected payment method, follow the succeeding instructions that will show on your screen.

Can I purchase in bulk?

We can issue a maximum of 5 product keys per product per client per day. These keys are instantly issued to you once we received your proof of payment. Ordering more than 5 product keys per product will lead to a longer delivery time of about a few minutes to few hours. Ordering more than 10 product keys per product could take 12 hours to fulfill.

It is always best to inform us ahead of time if you are planning to purchase in bulk. That way, we can plan ahead, prepare your order and issue all product keys instantly after we received the proof of payment.

What if I encounter a problem with my purchase?

If you purchased a product key and encountered an issue and simply want to ask a few questions, you can always email us at hi@ms.codes

.

 

SHIPPING AND PAYMENTS

What payment methods are accepted?

Our preferred payment method is American Express, Mastercard, Visa, Apple Pay, Generic, Google Pay and Shop Pay.

 

I need a USB installer for the software I purchased.

When you purchased a product key, we will send you an instruction on how to install the product including a download link hence, a USB installer is not necessary. However, there are people with very slow connection that finds it difficult to download an entire operating system. There are also cases where there is no installed OS on a PC to begin with.

You can add a USB installer together with your product key by simply selecting the “Add USB Installer (16GB)” option. This will cost you an additional 680.00 PHP. The 16GB USB drive contains the installation file of the purchased software. USB installer for operating system such as Windows 10 is completely bootable and installable on PCs without an OS. You are free to delete the files and reuse the USB drive if not anymore needed.

I did not receive all the keys I have purchased?

As mentioned in the previous section under Purchasing, when purchasing more than 5 product keys, please allow us sufficient time to fulfill your order. Usually, it will just take less than an hour to receive your entire order. For purchases of more than 10 product keys, it might take us up to 12 hours to fulfill your order.

It is always a great idea to inform us ahead of time that you are planning to purchase in bulk to allow us to prepare our stock and fulfill your entire order instantly upon payment.

REFUNDS AND RETURNS

I want a Refund?

 

  1. Under certain conditions, (e.g. customer error when making order, incorrect card delivered) or any error in the ordering process, Refunds/Returns/Replacements are available for purchases in our online store. Please contact us to determine the eligibility for refunds and returns. Refunds are only processed after we are in receipt of an unused item. This process can take up to 24 hours after the sale.

  2. Due to the nature of the product (In the box), refunds cannot be given immediately, a time period of 24 hours is applied to insure that the item has not been redeemed by the previous customer. Refunds can take from 5-7 working days to show up in your account.

  3. Replacement cards will be given to the equivalent value of the card initially purchased.

  4. Returns will be accepted provided the product is in its unused condition and can be sold on. Being a digital product, a return will be investigated to insure the product code has not been redeemed. Unused products will be issued a full refund.

  5. You acknowledge that if there are any account issues, the customer will be given the details of the appropriate service to contact. This will need to done by the customer themselves, and not by our customer support agent.

  6. Refunds can only be authorized up to 60 days after purchase.

  7. EXCHANGES:

    We only exchange products that are damaged, wrong product, or defective. If you need to exchange an item please contact us at hi@ms.codes

  8.  RESTOCKING FEE:

    We do not charge restocking fee on returns

  9.  RETURN SHIPPING FEE:

    We do not charge a return shipping fee on returns.

  10.  

    REFUNDS & ORDER CANCELLATION:

    If the product is still being processed, you’re eligible for order cancellation and a full refund. If your order was already fulfilled and you received a Electronic Delivery tracking number and you want to cancel, you MUST wait until the package arrives to start the return process.

    If you have any questions, please send us a message to our e-mail  hi@ms.codes

 

Contact Info

Support: Monday - Friday, 8am to 8pm 

Phone: +61 2 8005 7799

Email: hi@ms.codes

Address: 7-59 Macquarie St, The Rocks New South Wales 2000, Australia